Privacy Policy

Welcome to Yeti Verse Mart (“Yeti Verse Mart,” “we,” “us,” or “our”). We respect customer privacy and are deeply committed to protecting your personal data through transparent, responsible, and ethical data handling practices.

This Privacy Policy explains how we collect, process, share, store, and safeguard your personal information when you visit our website (yetiversemart.com), create a customer account, purchase products from our multi-category marketplace, or communicate with our support team.

We collect personal information necessary to provide our e-commerce services, process orders, fulfill shipments, and maintain platform security.

Types of Information Collected:

We use personal information strictly for legitimate business operations, order processing, and customer support.

• Order Fulfillment & Delivery: Processing checkout requests, packaging parcels, dispatching packages via shipping carriers, and providing live tracking updates.
• Customer Support & RMA Returns: Responding to inquiries, processing return authorizations (RMA), and managing refund adjustments.
• Account Management: Authenticating customer logins, managing password resets, and storing customer address preferences.
• Security & Fraud Prevention: Monitoring server logs to detect unauthorized access, prevent fraudulent chargebacks, and protect platform infrastructure.
• Transactional Communications: Sending automated order receipts, shipping notifications, and mandatory policy update notices.

Yeti Verse Mart utilizes essential HTTP cookies and browser storage technologies to deliver a secure and seamless shopping experience.

You may disable cookies in your browser settings; however, disabling essential session cookies will prevent you from accessing customer accounts or completing checkout.

We disclose customer information only to trusted third-party service partners necessary to operate our business and fulfill your orders.

Authorized Service Providers:

• Payment Gateway Processors: Secure financial transaction verification (Stripe, eSewa, Khalti).
• Logistics & Carrier Partners: Delivery carriers (postal services and courier networks) receiving recipient names, phone numbers, and delivery addresses solely for parcel delivery.
• Legal & Compliance Obligations: We may disclose information if required by subpoena, court order, or applicable law to protect the safety and rights of Yeti Verse Mart.

All financial transactions on Yeti Verse Mart are handled with the highest level of PCI-DSS encryption and compliance.

Yeti Verse Mart features curated products sourced from independent sellers, Nepalese Himalayan artisan guilds, and regional suppliers.

When you place an order containing items fulfilled directly by an artisan partner or vendor, necessary shipping information (recipient name, shipping address, contact telephone) is transmitted to the fulfilling partner strictly for order packaging and courier dispatch. Marketplace vendors are contractually bound not to use customer data for independent marketing.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

• Customer Account Data: Retained while your account remains active. Account deletion requests will remove profile details subject to audit requirements.
• Order & Financial Records: Transaction histories and invoices are retained for legal, accounting, tax, and regulatory compliance periods required by law.

We employ robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure.

Depending on your location, you possess rights regarding your personal information, including:

• Access & Review: Ability to view and update personal account details via your Customer Profile Dashboard.
• Data Deletion Request: Right to request deletion of your customer account and personal profile data by contacting customer support.
• Marketing Opt-Out: Unsubscribe from non-essential promotional communications at any time via email footer links.

Yeti Verse Mart is a general audience e-commerce marketplace intended for users 18 years of age or older. We do not knowingly solicit or collect personal information from children under the age of 16 (or under 13).

If we discover that a child under 16 has submitted personal data without parental consent, we will promptly delete such information from our records.

Yeti Verse Mart operates globally. Information collected from international customers (including shoppers in the United States and Canada) may be stored and processed in server facilities located in North America and regional hubs.

By using our website, you consent to the transfer of your information across international borders strictly for order processing and logistics fulfillment.

We reserve the right to modify this Privacy Policy periodically to reflect business developments, technological updates, or regulatory requirements.

When updates occur, we will revise the “Last Updated” date at the top of this document. We encourage customers to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy compliance team.